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Terms and Conditions

Ordering

Orders are processed within 24 hours, Monday through Friday only.  Orders received after 1pm pacific time Monday through Friday may not be processed until the next business day.  Orders received on weekends or US holidays will be processed the following business day.  We confirm all orders by system email within 24 hours. Phone and email orders are not accepted.

Payment 

We accept Mastercard, Visa, American Express, Discover, Diners Club, JCB, Elo, PayPal, Google Pay, Apple Pay, Facebook Pay, and Shop Pay.  All payments are secured and processed by Shopify secure payment or PayPal.

Taxes

Jay20hose.com is based in California and collects the mandated sales tax, by municipality, to customers with shipping addresses in CA only.

If you are a resident of the following states, you may be subject to a "Use Tax" as mandated by your state's sales and use tax laws.

  • Alabama
  • Colorado
  • Kentucky
  • Louisiana
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Dakota
  • Tennessee
  • Vermont
  • Washington

Jay20hose.com and its parent companies assume no responsibility for your individual use tax reporting or payment.  Because requirements and thresholds vary by state, you should check with US state tax authorities or a local tax professional to ensure you're following applicable use tax laws correctly.

Cancellation of Orders

Orders may be canceled prior to checkout.  Cancellation of orders after checkout, in part or whole, cannot be processed without contacting Jay20 customer service, and may not be possible prior to shipping.  A cancellation fee may apply.  See our return policy for returns after product is received.

 

 

Privacy policy

This Privacy Policy describes how siliconehoseparts.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify only.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and Shipping provider (name and shipping address only).

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: not shared with any other businesses.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We share your information with our shipping providers to fulfill your order.


Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.


    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.


    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jay20sales@mcpsrvs.com or by mail using the details provided below:

    Purosil LLC, attn: Jay20 Sales  - 708 S. Temescal St., Corona CA 92879, United States

    Last updated: 10/5/2021

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://oag.ca.gov/privacy

    Terms of service

    GENERAL TERMS AND CONDITIONS OF SALE

    The following terms and conditions shall govern all sales of goods by PUROSIL LLC ("Seller") unless there is a separately signed agreement to the contrary signed by Buyer and an authorized representative of Seller.

    Buyer agrees to be bound to these General Terms and Conditions and the Credit Agreement in all sales made by Seller. The terms goods, materials and products are used interchangeably.

    ACCEPTANCE OF TERMS AND CONDITIONS: All transactions between Buyer and Seller are governed by the following Terms and Conditions of Sale notwithstanding any provisions submitted by Buyer. Acceptance of orders from Buyer is expressly conditioned on Buyer’s assent to Seller’s Terms and Conditions. Seller specifically rejects any different or additional terms and conditions and neither Seller’s performance nor receipt of payment shall constitute any acceptance of them.

    ORDERING: Any order placed by Buyer is subject to acceptance by Seller and may be refused for any reasons, including credit concerns, restricted product, unusual volumes, or shipping addresses. Once accepted Seller may make partial shipments if some items are on backorder.

    PRICE CHANGES: Price, delivery terms, terms of payment, and minimum shipment are subject to change without notice.

    CANCELLATION: At any time prior to shipment Seller may alter or suspend credit, refuse shipment, or cancel unfilled orders whenever in Seller’s opinion the financial condition of the Buyer, or the status of Buyer’s account, warrants it, or if the Buyer delays delivery. Buyer may cancel his order at any time upon payment in full of all expenses incurred by Seller.

    SALES OR USE TAX: Buyer shall pay any applicable national, state or local sales or use taxes upon, or measured by, the production, sale, transportation, delivery or use of goods sold.

    DELIVERY AND INSPECTION: At time of delivery Buyer assumes all risk of damage and loss resulting from any cause whatsoever. Buyer agrees to inspect and evaluate all goods and all deliveries sold by Seller upon delivery and receipt by Buyer or Buyer’s agent. Buyer is solely responsible for, and shall determine suitability of, products delivered for their use. Seller must be notified in writing within ten (10) days after receipt of any shipment of Seller’s products in case any such goods are claimed to be defective or short delivered in any respect. Failure to notify Seller shall constitute a waiver of all claims with respect to the goods and the order placed by Buyer with Seller. In any event, use of the goods shall be deemed to be a complete and unqualified acceptance of them by the Buyer.

    RETURN OF GOODS: When responsibility for the return lies with the Buyer, e.g. ordered in error, excess stock, discontinuance of product use, change in product specifications, etc. and unrelated to any Seller performance, and the return is authorized by Seller, credit will be issued after receipt and approval of the quality of the goods, less a restocking charge of 25% or at Seller’s discretion. Should Buyer be in default in payment of any accounts with Seller, Seller is entitled, at its option, to apply Buyer’s credit or refund to reduce the balance of those accounts.

    Products returned requiring reconditioning expense will be assessed to the Buyer’s account. Buyer must return product within 30 days of delivery. Where responsibility for the return is determined to be with Seller, e.g. product did not meet specifications, wrong goods shipped, etc.; Buyer’s sole and exclusive remedy shall be repair or replacement of the part or product or, at the discretion of the Seller, credit will be issued upon receipt, inspection and approval for credit by Seller. Buyer agrees that replacement or refund shall be in lieu of all other remedies at law or in equity, including but not limited to the right of indemnity. Returned goods shall be protected from damage while in Buyer’s possession. Except for will call sales, transportation in both directions is at Buyer’s expense. Under all circumstances return may be made only with Seller’s approval and immediately after Seller’s authorization.

    LIMITED WARRANTY: Seller warrants to the original Buyer that its products shall be free from defects in material and workmanship.

    THIS WARRANTY IS EXCLUSIVE, AND SELLER MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS CONCERNING THE PRODUCTS (WHETHER IMPLIED BY STATUTE OR OTHERWISE) AND SPECIFICALLY EXCLUDES SUCH WARRANTIES AND REPRESENTATIONS TO THE FULLEST EXTENT PERMITTED BY LAW. SELLER SPECIFICALLY MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. SELLER NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OR USE OF THE GOODS SOLD HEREUNDER. SELLER’S LIABILITY SHALL BE LIMITED TO THE REMEDIES, AND SHALL NOT EXCEED THE AMOUNTS, STATED IN THESE GENERAL TERMS AND CONDITIONS OF SALE.

    LIMITATION OF LIABILITY AND DAMAGES: Buyer assumes all risk and liability whatsoever resulting from the use of Seller’s goods. Seller’s liability for products Buyer claims and proves are defective or nonconforming shall in no event exceed the purchase price for the product against which claim is made. Seller shall not be liable for any defects that may be caused either by faulty materials used in the aggregate with Seller’s product and which are manufactured by others or by faulty construction, installation or use on the part of the Buyer or others. Under no circumstances shall Seller be responsible for Buyer’s removal or installation costs. All claims for breach of warranty or any claim relating to the product must be presented to Seller in writing within ten (10) days after delivery to Buyer. Failure of Buyer to give such notice shall be deemed to be a waiver by Buyer of all claims with respect to the subject products. Seller and Buyer agree that Seller shall not in any event be liable for any liquidated damages, penalties, consequential, contingent, special or incidental damages whatsoever, resulting from the purchase, delivery, receipt, installation or use of Seller’s products, even if Seller shall have been advised of the possibility of such potential loss or damage, including, without limitation, liability for loss of use, loss of work in progress, down time, loss of revenue or profits, Buyer’s cost of cover, failure to realize anticipated savings, loss of Buyer’s property or any liability damage or loss occasioned by such product including injuries to persons or property under any tort, negligence, strict liability, contract, or other legal or equitable theory, including indemnity. Under no circumstances shall Buyer be entitled to a claim for damages of any kind for loss, damage or leakage after delivery is made in good condition. Under no circumstances shall Seller be liable for any delays in the performance of this Agreement or any order submitted by Buyer or Buyer’s agent, in whole or in part, from any cause, including but not limited to fire, earthquake, flood, rainstorm, strike lockouts, or other differences with workmen or employees, accidents, war, riots, embargoes, delays, losses, or damages in transportation, shortages of train cars or transportation carriers, fuel, labor or materials, delays of other companies or contractors, or similar contingencies.

    Seller reserves the right to refuse to make delivery in any instance where Seller believes delivery unsafe or impracticable by reason of any strike, lockout boycott or picketing or other labor disputes whether existing or threatened. No payment to Seller shall be withheld by Buyer pending adjustment of liability for the amount of any claim.

    INDEMNITY: To the fullest extent permitted by law, Buyer agrees to defend, indemnify and hold harmless the Seller from and against any claim or liability, including all losses, damages and/or expenses, claims, suits, judgments, including costs and fees of legal counsel and all other costs of defending any action, attributable to bodily injury, sickness, disease, or to damage to or destruction of property (including loss of use thereof) caused by, arising out of, or in any way connected with the delivery, installation, or use of the product purchased from Seller, including the possession, use or resale of the products, or where the Seller may incur as a result of any act or failure to act by the Buyer, its officers, agents or employees, successors or assignees, its customers or all other third parties, whether direct or indirect, whether or not caused in part by the active or passive negligence or other fault of Seller, provided, however, Buyer.s duty hereunder shall not arise if the cause is Seller’s sole negligence as determined by a court of law.

    FORCE MAJEURE: All orders taken are subject to force majeure and are contingent upon strikes, accidents, Acts of God, weather conditions, inability to secure labor, fire regulations or other restrictions imposed by any government or governmental agency, or other delays beyond Seller’s control. In the event such acts occur, Seller shall be released of all obligations but may reaffirm any contracts if such restrictions are removed within thirty (30) days.

    PLACE OF PERFORMANCE: The place of performance of this agreement by Buyer shall be in the State of California, County of Riverside.

    PLACE OF DELIVERY: Delivery shall be F.O.B. origin. Buyer agrees to pay storage fees to Seller if Seller stores materials after ready for delivery.

    PLACE OF PAYMENT: All payments should be made to Seller at its office in Riverside County, California or such other designated address as Seller may direct.

    FORUM and APPLICABLE LAW: The place of this Agreement, its status or forum, is at all times in County of Riverside, State of California where all matters, whether sounding in contract or in tort, relating to the validity, construction, interpretation and enforcement of this agreement shall be determined and where any and all suits for any and every cause of action shall be instituted.

    This Agreement, and all subsequent modifications, shall be construed and enforced according to the laws of the State of California.

    LIMITATION OF ACTIONS: No action against Seller arising out of any transaction may be commenced by Buyer more than one (1) year after the cause of action has accrued.

    SEVERABILITY: Should any part, term, or provision of this Agreement be determined to be void, voidable or invalid, in any jurisdiction, the validity of the remaining portions of provisions shall not be affected thereby.

    ASSIGNMENT No transaction by Buyer, or any part therein, nor any claim arising hereunder shall be transferred or assigned by Buyer without the prior written consent of Seller.

    OTHER AGREEMENTS OR MODIFICATIONS: All other orders, requests, offers, agreements or contracts between the parties hereto shall be subject to the provisions of this Agreement unless expressly stated otherwise, in writing, by direct reference to this Agreement.

    TYPOGRAPHICAL ERRORS: Seller shall not be responsible or liable to Buyer for typographic errors. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing. Seller shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

    Shipping policy

    Products usually ship within 24-48 hours from order processing.  Orders placed after noon pacific time will be processed the following business day.  All orders ship from our warehouse in Corona, California, USA via UPS.  

    No orders are processed, and no shipping takes place Saturday, Sunday, or on holidays.  No will-call pickup available outside business days as well.  Will call hours at our Corona, CA warehouse are 6am to 2pm only.  (M-F)

    All products ship in standard bulk packaging.  Tracking will be provided after shipping method is selected and order processed.  Jay20hose.com currently only ships domestically within the US, but international sales and shipping will be coming soon. 

    Shipping questions may be directed to us at Jay20sales@mcpsrvs.com.

    Refund policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at  Jay20sales@mcpsrvs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at Jay20sales@mcpsrvs.com .

    Restocking fee

    Any return not caused by damaged product or wrong item shipped will be subject to a 25% restocking fee.  

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Please get in touch if you have questions or concerns about your specific item.
    Unfortunately, we cannot accept returns on special sale items.


    Exchanges
    The fastest way to ensure you get what you want is to contact us to request a return authorization, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.